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United Airlines plane flying through the sky

United Airlines: Lessons We Can All Learn From Their PR Fail

customer experienceLeave a comment
Even if you’ve never flown United Airlines before, even if you’re never likely to cross paths with them in the future, you no doubt have a negative opinion of the company after its recent PR fail. Footage swept around the…

How to Nail Customer Support and Prevent Channel Switching

customer experienceLeave a comment
What’s worse than an unsatisfied customer? An unsatisfied customer who feels he or she is being ignored. That’s no joke. If a customer is already having problems with your product, the last thing you want is for that customer to…
customer service and EasyJet

Customer Service at Easyjet is anything but

BusinessLeave a comment
EasyJet is my least favourite airline.     I make no apologies for beginning my blog this way. In fact that sentence is a polite understatement. EasyJet is rude, unhelpful, egocentric and seem to do what they want when they…